Request Maintenance

If you reside in a home managed by RE/MAX Infinity Property Management and have a maintenance issue, please complete the form below. Requests will be handled in the order that they are submitted with the following response times as guidelines.

Category 1: Emergency Maintenance

Emergency defined: Anything relating to the property under the lease that is threatening to life, health, or the property. Fire (please call 911), flood, sewage back-ups, gas odors (please call gas company), broken water pipes, tree falling on house.

FOR AFTER HOURS OR WEEKEND EMERGENCIES: Call or text 850-341-5394 and leave a message with your name, contact number, address, and the nature of the emergency. A representative will return your call as soon as possible. This number is for tenants and owners who have a property in Northwest Florida only.

Target: 5 to 8 hours

The Following are NOT Emergencies

Refrigerator not working, being locked out of house, power or gas off, oven not working, water heater not working, air conditioning not working. These issues may be inconvenient, uncomfortable, and aggravating; but they are not emergencies. RE/MAX Infinity is not liable for loss of food caused by appliance break down or for damaged belongings due to water leaks. Adequate renter’s insurance is necessary to cover unforeseen personal losses.

Category II: Urgent Maintenance

Broken windows, plumbing repairs (not clogged toilets *see notes below), loose railings, wobbly decks, electrical problems, HVAC repairs.

Target: 2-4 business days

Note: During peak seasonal months, target response times for heating and air may be subject to delays due to contractor overload.

Category III: Normal Maintenance

Appliance repair, garage repairs, leaky faucets.

Target: 4-8 business days

Category IV: Non-Essential Maintenance

Fence repair, gutter cleaning

Target: 30 days

Category V: Not a Habitability Issue

Screens; broken lattice; power washing; broken window shade; broken tree limb; missing door stopper; missing/broken door knob; all light bulbs including stove, chandelier, and refrigerator; and fireplace gas keys. Most of these items are covered by the Tenant through the Minor Repairs Addendum. Feel free to call or ask a Leasing Agent for details if unsure of what is covered.

Target: Point these items out during next property visit or bring up at lease renewal time. These items may or may not be approved for repair by the owner.

Tenant Damages

Damages caused by abuse or misuse will be charged back to the tenant. We will rely on the servicing contractor to tell us what caused the problem.

If plumbing gets clogged due to items dropped in the toilet (toys, brushes, diapers, napkins, any personal items), the cost of the plumber will be the tenant’s responsibility (minimum $150). This is not considered equipment failure. Unless the contractor can prove it was not caused by the tenant(i.e. roots in system, pipe collapsed, septic tank backup), we assume it was caused by people, not by a defect of the property. Clogged plumbing is the tenant’s responsibility.

 

Click here to log into your maintenance portal. If you do not have a portal login set-up yet, please call our office (850-994-1542) or e-mail us at: info@rmxipm.com

RE/MAX Infinity Maintenance Request