Welcome JoAnna!

RE/MAX Infinity Property Management welcomes JoAnna Hackett to the team!

JoAnna is a native of Pensacola. In 1995, JoAnna began working “temporarily” at a small multi-family apartment community. She made the transition to single family residential management just a few years later. After a decade in the industry, her desire was to expand her education, expertise, and advance her professional career. Therefore in 2005, she obtained her Florida Real Estate License. Two years later, she joined NARPM (the National Association of Residential Property Managers). She immediately began serving the local Pensacola Chapter of NARPM, in various leadership roles. In 2015 and 2017, she was elected by a group of her peers to serve as President of the Pensacola Chapter. JoAnna has attended numerous conventions and classes through NARPM, staying up-to-date on all changes in property management.

With strength in client relations, and 22 years’ experience, she is a valuable asset to the RE/MAX Infinity Property Management family. Her primary focus for our department is business growth and expansion into additional market areas.

Outside of the office, she is currently studying to achieve her Broker’s license. She is also finishing up her degree in Business Administration and Management. JoAnna is proud to have a son who plays tennis in high school, and a rescue dog.

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Mosquito Control

Dear Tenants,

We wanted to take a moment to advise you that Mosquito season is starting up and there are a few simple steps you can take to help minimize the growth and spread of Mosquitos around your home. Mosquitoes cause more human suffering than any other organism — over one million people worldwide die from mosquito-borne diseases every year. Not only can mosquitoes carry diseases that afflict humans, they also transmit several diseases and parasites that dogs and horses are very susceptible to. These include dog heartworm, West Nile virus (WNV) and Eastern equine encephalitis (EEE). In addition, mosquito bites can cause severe skin irritation through an allergic reaction to the mosquito’s saliva – this is what causes the red bump and itching. Mosquito vectored diseases include protozoan diseases, i.e., malaria, filarial diseases such as dog heartworm, and viruses such as dengue, encephalitis and yellow fever.

The most effective way to reduce the number of mosquitoes around homes and neighborhoods is to find and eliminate their breeding sites – standing water. Adults of some mosquito species remain near their breeding site. Others can travel long distances, even up to several miles. Because of this, problem mosquitoes may come from breeding sites some distance away.

Regardless of recent weather patterns – wet, dry, warm, or cool – there are plenty of potential places in which mosquitoes can develop. A neglected bird bath, swimming pool, or clogged rain gutter can produce hundreds of new mosquitoes in a just a few days. Trees uprooted by storms leave soil depressions that collect seepage and rainwater. Large areas of standing water, such as from swamps, sluggishly moving streams or ditches may require efforts beyond those of individual tenants.

However, there are effective steps that individuals can take to minimize mosquito breeding on their property: 1. Dispose of old tires, buckets, aluminum cans, plastic sheeting or other refuse that can hold water. Empty accumulated water from trash cans, boats, wheel barrows, pet dishes, and flower pot bottoms.

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Congratulations to Jason McGuire – Earned Professional RMP Designation


Pensacola – Jason McGuire, RMP, GRI, ARM, a local leader in the residential property management field, has just been awarded the prestigious RMP® (Residential Management Professional) designation from the National Association of Residential Property Managers (NARPM®). This prestigious designation is held by fewer than 411 property managers nationwide and is reflective of the professional commitment made to the industry by Jason.

“Receiving my RMP® designation was one of the proudest moments in my professional career,” said Jason McGuire of RE/MAX Infinity Property Management. The professional designation is awarded to property managers who have completed one of the highest levels of achievement including specific course requirements as well as service to the NARPM® organization. A detailed examination of the applicant as well as letters of recommendations from clients and peers are required to pass the certification requirements.

This important designation is one Jason McGuire should be very proud of and reinforces the expertise they maintain within the property management field.

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Get it fixed! How Tenants should submit and monitor maintenance requests.

One of the most common areas of complaints in Property Management is the handling and coordination of maintenance requests. We will be addressing a few key points of the maintenance process, as well as offering a few suggestions on how you can make sure that maintenance is completed at your property quickly and professionally.

We know and understand that maintenance issues are frustrating and by the rules of the universe, they almost always happen at the most inconvenient times. The A/C will go out on the hottest day of the year, the leak will start the day you have guests coming into town, the stove stops working right before you get ready to cook Thanksgiving Dinner…we have all been there and believe me when I say that we want to address the issues as soon as possible. When you find out that you have a problem, take a minute and make sure you do everything you can to understand exactly what is going on. Make sure to detail the exact problem when you submit your maintenance request so that we can ensure that the right contractor is sent out to address it.

• Check to see if you can fix the problem first. • Submit request in writing to our office, detailing exactly what the issue is and what areas of the home are affected. • Let us know about any scheduling issues our contactor may face, or if there is a contact person other than yourself that should be called to schedule the work.

Once we have your maintenance request, contractors will be dispatched to your property as soon as possible. Understand that contractors work during the day, and most of them try to enjoy their weekends as much as you do. If you turn in a maintenance request on Friday afternoon, you may not hear from or see a contractor until Monday. Emergency repairs are an exception, but also understand that not all emergencies can be handled over the weekend either.

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Advanced Designations Awarded – RE/MAX Infinity

Jason McGuire, Director of Property Management, and Jane Smith, Office Manager at RE/MAX Infinity Property Management recently received their Accredited Residential Manager (ARM) Designations from the Institute of Real Estate Management (IREM). Jason and Jane, along with a highly qualified and educated staff manage over 300 residential homes and apartments in the Pensacola, Pace, and Milton area. This designation is only a single step in their continued commitment to better educating themselves to be able to better serve their clients.

How can an ARM® help me?

ARM® means experience. Because the average ARM® has ten years of property management experience, the day-to-day tasks of running a residential property are handled quickly and expertly. The majority of ARM® members manage more than 200 units, giving them the hands-on knowledge needed to attract and retain tenants. Also, ARM® members bring supervisory experience to the job, supervising an average of 12 employees, and using their human resource skills to recruit, motivate and retain their staff.

ARM® means skills. The training and experience that are required to earn the ARM® designation mean that these individuals can do whatever it takes to make your residential property successful. From merchandising your property to supervising rental and renewal operations to negotiating service contracts, ARM® members have the skills to improve your property’s bottom line.

ARM® means knowledge. Those who have completed the training required to earn the ARM® have demonstrated knowledge in the areas of marketing and leasing, financial operations, maintenance operations, legal and risk management, human resources and ethics. But learning doesn’t stop there. All ARM® members are encouraged to participate in a continuing professional education program to keep up-to-date with current information and issues. ARM® members also have access to the latest industry information through educational courses, publications and the IREM and REIC websites.

ARM® means contacts. An ARM® has the opportunity to meet with and learn from other residential managers. Local, regional and national meetings give ARM® members the opportunity to network with other real estate management professionals and find solutions to problems, share information, and stay up-to-date on industry issues.

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Online Payment Processing Update

RE/MAX Infinity Property Management is excited to announce that we are now able to accept online, e-check rental payments with NO FEES! You may notice that when you click on the Rental Payment button that you are taken to a login screen instead of the normal payment processor (Paylease.com).  You will need to sign in with your e-mail address that we have file with our office and the password you set up. If you have not yet set up your account, please call or e-mail our office, and we will send out a link immediately that will allow you to create your account and login. You will now be able to see your total balance owed, set up automatic payments, and submit maintenance from the same portal.

If you have any questions about your account, please don’t hesitate to contact us. And don’t worry, you can still make your online payment with credit cards as well, although a small transaction fee still applies to all Credit and Debit cards transactions.

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RE/MAX Infinity named Florida’s #1 RE/MAX brokerage for 2013

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2013 Year in Review and Thank You!

As we enter into 2014 we would like to take a moment to thank all of our clients, owners, tenants, and vendors alike for their support and trust throughout 2013. We are fortunate to be able to say that we work with and interact with some really great people and we really appreciate your business.

Overall, last year was a banner year for us. We have almost reached 300 actively managed units, with more than 300 when including the properties that we performed Lease Only services. We saw a record low in total evictions performed and overall had higher rent collection and on time payments from our tenants. Disputes for security deposits were also lower than ever, and while we expect that we always get into disputes of some kind from time to time, overall we feel like tenants were generally happier and our retention numbers were very positive and saw a very high percentage of lease renewals.

We are proud to say that based on the MLS statistics, we are still the Number 1 property management firm in Santa Rosa County, both in the number of properties rented, and in the total volume of rental rates. It makes us proud to say we rented more properties, for higher rental rates than our competitors, while maintaining a high level of quality in all of our homes. We are also excited that we placed within the top 4 property management companies in the entire Greater Pensacola area. We could not have reached these milestones without your help and support.

For 2014, we have started making plans to continue improving our services to both our tenants and owners. We have implemented new inspection guidelines and schedules to make sure our properties are being maintained and serviced correctly. We have also made significant improvements to our website and accounting procedures. We will continue to update these services and are hoping to have full online access for owners and tenants in the coming month.

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Merry Christmas!

Seasons Greetings and Best Wishes for a Happy and Prosperous New Year. Our RE/MAX family wishes you and your family a Christmas that brings all the festive cheer and Happiness possible to make it a memorable time. Merry Christmas!

We would like to thank all of our clients, customers, and vendors for all they do and we hope you all have a wonderful Holiday Season.


Merry Christmas to you all!

-RE/MAX Infinity Property Management Team

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Happy Thanksgiving! Office Hours

Happy Thanksgiving everyone from the RE/MAX Infinity Property Management Team!

In celebration of the holidays, our office will be closed Wednesday, November 27th until Monday, December 2. We will reopen Monday the 2nd and resume our normal operating times, 8:30am – 5:30pm.

If you need to reach us, please e-mail us at info@rmxipm.com as this e-mail will be monitored throughout the week. In the event of an emergency, please call 850-341-5394 and leave a message. All messages will be reviewed and followed up on quickly as possible.

Please have a safe and happy holiday!

RE/MAX Infinity Property Management

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