Do you want to provide safety and stability for your tenants during the coronavirus pandemic?
The COVID-19 pandemic is a challenging time for everyone, including landlords. Since the situation is constantly shifting and new information trickles in regularly, it’s important that you keep yourself up to date on all associated issues.
Regardless of what’s on the news today, there are concrete steps you can take to protect yourself and your tenants. Following strict hygiene protocols is essential in these uncertain times. You should make sure to remind your tenants, as well as review leases and legal matters.
We will look over the best practices that you can adopt as a landlord during the COVID-19 pandemic. By following these principles, you’ll counter the spread of coronavirus, establish a positive rapport with your tenants and preserve the value of your investments.
Closely Monitor Official Sources of Information
Accessing the right information is crucial to making sound decisions during the coronavirus pandemic. Unfortunately, some people take advantage of difficult times. They spread misinformation and hearsay to gain financial benefits.
Always focus on official sources of information. When it comes to the latest updates and guidelines, your best source is the Centers for Disease Control and Prevention (CDC). Additionally, it’s a good idea to check in with your local health authorities.
Share useful information with your tenants. Remember to make sure that the videos and articles are relevant, trustworthy and up to date. Refrain from spreading news that have been uploaded by unofficial websites.
When evaluating any online information regarding the current pandemic, watch out for these red flags:
- You have never heard about the website or publisher.
- The information seems too good or too bad to be true.
- There are no credible sources listed by the author.
Rely on First-Rate Communication Practices
As a landlord, it’s important to establish great ongoing communication with your tenants, especially during the COVID-19 pandemic. Quality communication rests on responsiveness, transparency and empathic support.
In practice, this means reaching out and letting them know that you will continue to provide essential services. In case they face any issues, you will be there to help at any time.
Safety is a major concern right now. Indicate that you will comply with all the current safety rules when conducting emergency repairs or maintenance in their homes. The tenants want to feel that you genuinely value their well-being and health.
Some renters are concerned about whether or not they can still contact the landlord for emergency situations. Make it known that you are actively responding to those requests. Since there isn’t a single definition of a rental emergency, rely on universally acknowledged scenarios such as fires and flooding.
Another part of quality communication involves letting your renters know that you will respond to their messages, phone calls and/or emails. Tell them that you will reach out to them at the first opportunity.
Honest and clear communication makes a huge difference during uncertain times. Your tenants will greatly appreciate your efforts in establishing an ongoing correspondence.
Establish Flawless Hygiene Measures
Responding to your tenants’ requests demands no less than stellar hygiene practices. It’s already known that this particular virus can live for days on numerous types of surfaces. Only thorough sanitation can counter its fast spreading.
Good hygiene starts with personal protective equipment (PPE). You and any other repair or maintenance workers should have the necessary equipment to deal with these new challenges.
- Always start each new task with a fresh pair of gloves. Follow the basic procedures to prevent cross-contamination. Make sure that everyone on staff knows the safety principles.
- Washing your hands is essential. Wash your hands for at least 20 seconds and use warm water together with plenty of soap. This is a protocol that makes a considerable difference in terms of sanitation and safety. While hand sanitizers are useful, it cannot replace regular hand washing.
- Masks are for people who are caregivers or infected themselves, or who hold a justified belief of being infected. Otherwise, you don’t need a mask. For instance, you don’t need a mask as a non-infected landlord who conducts maintenance in a rental property.
- Disinfect your work areas on a regular basis. Ensure that you aren’t missing any critical components or areas that could contribute to the spread of COVID-19. Surfaces and appliances should be your top priority.
Check the Legal Situation
The current pandemic has further implications than issues of public health. Our interconnected social, legal and economic systems are all being affected by the current situation.
You should stay up to date on new laws and regulations. The legal changes affecting you as a landlord could take place on a federal, state or local level. It pays to stay in the know on every level of legislation.
Review your lease agreements. See if they are up to date and reflect the current laws.
You may face challenging situations and decisions in these times. Remember that every choice you make as a rental property owner should always have proper legal grounds. Otherwise, you could contend with costly court cases.
Constantly Review Plans and Adapt to Changes
Landlords need to be ready for unexpected events, including floods, extensive property damage and fires. The spread of coronavirus is another issue that needs assessment and contingency plans.
Uncertain times call for measures that will protect your property investment. Review your plans and strategies on a constant basis. Whenever something changes fundamentally, be ready to respond, and preserve or even grow your real estate investment.
How We Can Help You Today
At RE/MAX Infinity Property Management, we are following all the best practices to handle the COVID-19 pandemic. Our professional staff with over 30 years of experience has extensive knowledge of laws and regulations relevant to rental property ownership.
We provide legal support based on constant training and extensive experience. This is a major benefit of working with a knowledgeable property management firm in these critical times.
Contact us today to learn more about how we can care for your rental property while solving your legal challenges as well!