Serving Santa Rosa County and Escambia County – Pace, Milton, Gulf Breeze, Navarre, Pensacola Florida

Tenant Frequently Asked Questions

FAQ From Pensacola Tenants

Q: I am interested in one of your rentals and would like to visit.

A: Click on the link of the property you wish to explore. The majority of them have an auto-viewing lockbox and we arrange showings daily.

Q: Can I apply for a property I haven’t seen?

A: It is possible to apply for a rental you haven’t viewed, however, we recommend to have someone you trust to assess the dwelling before submitting an application. Photos can only do so much to represent the property and we would like to ensure that it meets your expectations.

If this is unlikely, we only require that you complete a sight-unseen agreement to process your application.

Q: How do I submit a rental application?

A: It’s easy! Go to the page of the property you are interested in and click on the application link. You will be directed to an online application page to complete the data.

Q: Do I have to sign a lease?

A: We require a signed lease by appointment- whether online or offline. Most of our rentals have a 12-month lease. It describes the responsibilities of both parties covering the entire tenancy.

Q: What is your security deposit policy?

A: The security deposit equals one month’s rent and is to be received in certified funds before you can move in.

Q: Do I need to get renter’s insurance?

A: We require all tenants to have renter’s insurance. You will need confirmation of the renter’s insurance in order for us to hand over the keys. If you do not have up to date insurance information, we will enroll you in a liability policy for the protection of the landlord.

Q: How and where do I pay the rent?

A: We provide all our clients’ hassle-free payment options. You can pay at our office; we accept personal checks or currency. Another option is the automatic funds transfer through your bank. You can also pay online via our tenant portal.

Q: What happens if I can’t pay the rent on time?

A: Please call our receivables department without delay. Failure to contact us could lead to an eviction.

Q: Is there a way to waive the late fees?

A: We adhere to the Fair Housing Laws that specifies to consider all tenants equally. This means we can’t waive late fees.

Q: When is the rent increased?

A: Usually the rent increases after a lease expires but this isn’t always the case. Rent escalations depend on several factors such as owner demands and market conditions.

Q: Can I have a roommate?

A: A roommate will need to go through the same screening and approval process- fill out the application form, pay the processing fee, and wait for the results. Without these steps, you are at risk of violating the lease agreement, which could lead to termination of the lease.

Q: What is your pet policy?

A: This depends on the particular lease agreement. Please call our office if you want to have a pet. Additional pets are processed separately and supplementary fees may apply.

Q: Am I allowed to change the locks?

A: Yes.  However, you need to give us a copy of the keys to keep on file.

Q: What is considered an emergency situation?

A: We define emergencies as threats to human lives and ones that cause property damage such as a burst pipe or a busted heater during the cold season.

Q: Can anyone from your company enter my residence when I’m not there?

A: We will notify you beforehand if there is a need to enter the rental. Landlords may enter the dwelling for urgent repairs or allow insurance agents or inspectors in. Ordinary upkeep is carried out when you are present.